Questions and answers
Have a question?
Find answers to common questions about renting a car with Cenaro.
Booking and price
How do I book?
Select “Book a car”, choose your dates and pick-up location, and view available cars and prices. You can also call us on +47 948 86 430.
How much does a rental car cost?
The price depends on the car and rental period. View the total price when booking. Contact us for a long-term or business rental quote.
Is a deposit required?
A deposit is reserved before the rental begins. The amount and conditions are shown when you book.
What are the driver requirements?
Check the age and driving licence requirements in the booking and rental agreement. Ask us if you are unsure or if more than one person will drive.
Collection and return
Where can I collect the car?
Collect at Heiane 10 in Åsane, or arrange delivery in central Bergen or at Flesland. Delivery outside Åsane has a separate fee.
Can I pick up and return at different locations?
Yes. Choose your pick-up and return locations when booking. Any delivery and collection fees are included in the final price shown.
How does the key box work?
Self-service collection in Åsane is arranged in advance. Once the agreement and payment are in order, you will receive information about the car and key.
What if I am delayed?
Call us on +47 948 86 430 as soon as you know about the delay. We will arrange collection or return with you.
During your rental
How many kilometres are included?
Standard short-term rentals normally include 200 km per day. Check the terms for your chosen car. Long-term rental mileage is agreed in your quote.
Is the car insured?
Yes. Cover and excess are explained during booking and in your rental agreement.
Can I change or cancel my booking?
Contact us with your booking details. The terms for changes and cancellations are set out in the rental agreement.
Can I keep the car longer?
Contact us before the agreed return time. We will check availability and agree a new price and return time with you.
Personal help
We are happy to help.
Ask us about cars, rental periods, pick-up or return.